Refund and cancellation policy

The principle

These are professional services delivered as time and expertise, not products shipped in a box. Once work has been done, it can't be returned. So the policy below is built around what has been delivered rather than what has been paid.

That said, if something has genuinely gone wrong, tell me. Most disputes are better solved by a conversation than by a policy document.

Monthly retainers

• Retainers are invoiced in advance for the coming month
• Once a billing period has started and work has begun, that month's fee is non-refundable
• Cancelling mid-month does not trigger a partial refund — services continue to the end of the paid period
• Where a period has been paid for but no work has started, a full refund is available on request

Notice period

Either side may end the engagement with 30 days' written notice by email. During that notice period work continues as normal and fees remain payable. This exists so campaigns can be wound down or handed over properly rather than abandoned mid-flight.

Audits and fixed-price projects

• Cancel before work starts and you get a full refund
• Cancel after work has started but before delivery, and the unworked portion is refunded, assessed fairly against time already spent
• Once the audit or project has been delivered, no refund applies — the deliverable is yours to keep and use

Advertising spend

Money paid to Meta, Google or any other advertising platform is not paid to me and cannot be refunded by me. Those platforms have their own billing and dispute processes, and any claim about ad spend has to go through them. Management fees and media spend are always separate.

What isn't grounds for a refund

To be direct about it:

• Campaign performance. Results depend on your product, pricing, website, market and competitors alongside the advertising. No specific outcome is promised, and none is refundable.
• Platform decisions. Account suspensions, ad disapprovals, policy changes and algorithm updates sit with the platforms.
• Delays caused by missing input. Where access, assets or approvals don't arrive, the resulting delay isn't refundable.
• A change of mind after delivery. Work already completed and handed over stands.

Where a refund is fair

A refund will be issued, without a fuss, where:

• You paid for a period in which no work was carried out
• I am unable to deliver the agreed scope and no acceptable alternative can be arranged
• You were charged in error, or charged twice
• I end the engagement early for my own reasons, in which case any unworked portion is returned

How to request one

Email raghaw.digital@gmail.com with your invoice number and what happened. Requests are acknowledged within 2 working days and resolved within 10. Approved refunds go back through the original payment method, which typically takes 5–10 working days to appear depending on your bank.

Chargebacks

Please raise any issue with me before going to your bank or card provider. A chargeback filed without prior contact will be contested with the relevant records, and it usually costs both of us more time than simply talking would have.

Changes

This policy may be updated. The version that applies to you is the one in force when you engaged the service.